Assoc, Procurement

Provide tactical and transactional support as part of the offshore Procurement Shared Services team. Provide tactical and transactional support as part of the offshore Procurement Shared Services team.

Duties & Responsibilities

• Review and process special PO requests per defined guidelines.  This includes description-only, special handling, non-corporate service orders, and Capex orders.
• Process emergency order requests, where supplier email is on file.
• Prepare and issue Daily reporting including POs on Hold, new match exceptions, new item requests, and EDI exception reports.
• Work HP Service Portal tickets for PO Changes, Cancels, Status, and any other basic PO issues.
• Resolve issues and concerns as presented in procurement transaction mailboxes and communicate resolutions in a professional and timely manner to Business Units/Clients and Suppliers.
• Update basic Vendor data information and communicate with Accounts Payable regarding changes.
• Resolve Match (Invoice) Exception issues.  Resolution includes PO updates and email communications with suppliers, Category Managers, and Accounts Payable.
• Resolve PeopleSoft Sourcing Errors (approved requisitions failing to create a PO).
• Update and maintain End-user profiles in designated third-party Supplier Portals (Staples & Tech Optics). 
• Troubleshoot GXS (Active order PO dispatch) issues from Daily reporting (work with suppliers on PO issues).
• Perform EDI (Electronic Dispatch Interface) testing of New PO Suppliers.
• Work on special and ad hoc projects to support Team Leads and the Senior Shared Services Manager, as needed.
• Meet defined SLAs for all tasks and responsibilities.
• Any other duties to support the Procurement Shared Services group, as assigned.